Privacy Policy

This page is provided as a starting point and is not legal advice. Replace the bracketed placeholders with confirmed business details and have the wording reviewed before relying on it.

Who we are

This website is operated by Cool Flow HVAC, trading as [Registered business name to be confirmed], registered at [Registered address to be confirmed]. The data controller can be contacted at coolflowhvac30@gmail.com.

Information we collect

When you submit the quote request form we collect the details you provide: your name, phone number, email address, postcode or ZIP code, the service you need, a description of the work, your preferred contact method and any optional information you choose to add.

How we use it

• To respond to your enquiry and discuss the work you need.
• To prepare and send a quotation.
• To arrange and carry out any work you go on to approve.
• To keep records of quotations and jobs carried out.

Legal basis

We process these details to take steps at your request before entering into a contract, and on the basis of our legitimate interest in responding to enquiries about our services.

Sharing your information

We do not sell personal information. Enquiries may be handled through email or a customer management system used to run the business. [List any third-party tools used to receive or store enquiries once confirmed.]

How long we keep it

[Data retention period to be confirmed]

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact coolflowhvac30@gmail.com to make a request.

Analytics and marketing tools

[List any analytics or marketing platforms in use, such as website analytics or advertising tags, once confirmed. If none are used, state that here.]

Contact

Questions about this policy can be sent to coolflowhvac30@gmail.com or raised by phone on (303) 619-5817.